Terms and Conditions
1. Flutro Terms of Service
Last Updated: October 2025
Entity Name: Prisu Enterprises, Sole Proprietorship
Brand: Flutro
Website: https://flutro.com
Email: support@flutro.com
Registered Address: B-43, Barkat Nagar, Tonk Phatak, Jaipur, Rajasthan, India – 302015
1. Introduction & Acceptance
These Terms of Service (“Terms”) constitute a legally binding agreement between Prisu Enterprises, operating under the brand name Flutro, and the customer (“Client” or “User”).
By using Flutro’s services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
2. Scope of Service
Flutro provides hotel management and automation software designed to assist with reservations, pricing, operations, and reporting.
The platform operates through a global technology provider, ensuring reliability and international-grade infrastructure.
3. Subscriptions, Billing & Free Trial
• Flutro operates on a subscription basis, billed monthly in USD.
• New clients are eligible for a 14-day free trial. During this period, no charges apply.
• The free trial automatically converts to a paid subscription unless cancelled before the trial ends.
• Setup fees are non-refundable.
• Subscriptions automatically renew monthly unless cancelled at least seven (7) days before the renewal date.
• Price adjustments, if any, will be communicated at least thirty (30) days in advance.
4. Payments
Flutro does not directly process credit card payments.
All transactions are securely managed by third-party payment processors that comply with PCI-DSS and international security standards.
Flutro only retains non-sensitive billing data required for invoicing and accounting.
5. Cancellation & Refund Policy
Clients may cancel their subscription by written notice at any time.
Cancellations will take effect at the end of the current billing cycle.
Partial month refunds are not provided.
Setup and activation fees are non-refundable.
6. Intellectual Property
All rights, title, and interest in the Flutro platform, including software, designs, and trademarks, remain the property of Prisu Enterprises and its technology partners.
Clients are granted a limited, non-transferable license to use the Service for internal business purposes only.
7. Data Protection & Privacy
Flutro is committed to protecting user and guest data.
All personal information is handled in accordance with our published Privacy Policy, available at https://flutro.com/privacy-policy.
8. Service Availability & Limitation of Liability
Flutro strives to maintain uninterrupted service; however, availability depends on third-party infrastructure providers.
Flutro shall not be liable for any loss resulting from downtime, OTA integration errors, or third-party failures.
Total liability under these Terms shall not exceed the total subscription fees paid by the Client in the preceding three (3) months.
9. Governing Law & Dispute Resolution
These Terms are governed by the laws of India.
Any dispute arising under or in connection with these Terms shall be subject to arbitration in Jaipur, Rajasthan, India.
10. Contact Information
For inquiries, billing, or legal correspondence, contact:
Flutro (Prisu Enterprises, Sole Proprietorship)
B-43, Barkat Nagar, Tonk Phatak, Jaipur, Rajasthan, India – 302015
Email: support@flutro.com
2. Flutro Privacy Policy
Effective Date: October 2025
Entity Name: Prisu Enterprises, Sole Proprietorship
Brand: Flutro
Website: https://flutro.com
Email: support@flutro.com
Registered Address: B-43, Barkat Nagar, Tonk Phatak, Jaipur, Rajasthan, India – 302015
1. Introduction
Flutro (“we”, “our”, or “us”) is a hotel technology service operated by Prisu Enterprises, Sole Proprietorship.
We respect your privacy and are committed to protecting personal information collected through our platform, website, and related services (“Services”).
This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our Services.
By using Flutro, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect information provided by hotels, staff, and guests to operate our Services, including names, emails, booking details, and usage data.
We do not resell or share data for marketing purposes.
3. How We Use Information
We use your data to provide and improve our Services, manage subscriptions, issue invoices, offer support, and comply with legal requirements.
4. Payments & Financial Data
Flutro does not directly process credit card payments.
All transactions are securely handled by third-party payment processors who follow PCI-DSS standards.
5. Data Retention
We retain data as long as accounts remain active or as required for legal or billing purposes, after which it is securely deleted.
6. Data Security
We implement encryption, restricted access, and regular monitoring to ensure data safety.
However, no system can be completely secure.
7. Data Sharing
Data may be shared only with our global technology provider, payment processors, and authorized sales partners as needed to provide Services.
8. International Transfers
Data may be processed and stored in data centers outside India with appropriate safeguards.
9. Your Rights
You may access, correct, or request deletion of your personal data by contacting support@flutro.com.
10. Contact
Prisu Enterprises (Flutro)
B-43, Barkat Nagar, Tonk Phatak, Jaipur, Rajasthan, India – 302015
Email: support@flutro.com
3.Flutro Security Overview
Entity Name: Prisu Enterprises, Sole Proprietorship
Brand: Flutro
Website: https://flutro.com
Email: support@flutro.com
Registered Address: B-43, Barkat Nagar, Tonk Phatak, Jaipur, Rajasthan, India – 302015
1. Commitment to Security
Flutro is committed to maintaining the highest standards of data security and reliability.
We partner with globally certified cloud providers to ensure international data protection compliance.
2. Secure Infrastructure
• Global Data Centers with redundancy and uptime monitoring.
• Encryption in transit and at rest.
• Strict access control for authorized personnel only.
• Continuous system backups and quick recovery procedures.
3. Application & Network Security
• Strong authentication and password policies.
• Secure APIs and encrypted integrations.
• Regular software updates and patch management.
• System monitoring and anomaly detection.
4. Payment Security
Flutro does not directly process credit card payments.
All payments are securely handled by third-party processors compliant with PCI-DSS standards.
5. Data Protection & Privacy
• Data usage aligns with Flutro’s Privacy Policy.
• Personal data is processed only for legitimate operational purposes.
• Data access is restricted to authorized personnel.
6. Security Responsibilities
Flutro ensures secure service delivery, incident response, and coordination with infrastructure providers.
Clients are responsible for maintaining password confidentiality and reporting suspicious activity.
7. Incident Response
In case of a security incident, Flutro investigates, informs affected clients, mitigates impact, and maintains transparency.
8. Business Continuity
Flutro maintains regular backups, disaster recovery plans, and redundant systems for consistent service availability.
9. Ongoing Improvement
We continuously review and enhance our security measures to align with global standards.
10. Contact
Flutro (Prisu Enterprises, Sole Proprietorship)
B-43, Barkat Nagar, Tonk Phatak, Jaipur, Rajasthan, India – 302015
Email: support@flutro.com